Bill’s focus has been on assisting corporate leaders, organizations and businesses find and implement successful solutions to challenging sales, development and customer relationship issues. In addition to being a business and market analyst, enterprise architect, cloud specialist and an ex-General Electric Computer Scientist, he has:

·       30+ years in management, business consulting and and technical development;

·       Founded/co-founded more than half a dozen for profit and non-profit companies;

·       Helped raise $75M+ for seed, series A and B startup companies

·       Participated in 2 corporate mergers

·       Architected and developed more than a dozen B2B and B2C products, processes and services, written more than a million lines of code, developed numerous financial models, business plans, papers, articles, manuals and patents;

·       Extensive knowledge and experience in the high technology, telecommunications, networking, cloud computing, financial services, retail, travel ;

·       Worked in/with SMB and multi-billion multi-nationals in US, Europe and Asia

BUSINESS/ORGANIZATION KEY STRENGTHS

Client/Customer Relationship Management (CRM, SFA & BSP)

·   Needs Assessment

·   Issue/Opportunity Identification, Valuation & Management

·   Sales, Marketing, Service Channel Improvements

Communicator (Upward, Downward and Laterally)

·   Presentations, Papers, Manuals (

Business/Organization Management

·   Strategic & Financial Planning/Modeling/Budgeting; SWOT Analysis

·   Project Management; Agile/Scrum

Team Building

·   Needs assessment; Goals/objectives identification & consensus building

·   Staffing with focus on key skills, productivity, culture and chemistry

Architecture

·   Cloud Computing; SaaS; PaaS; Web 2.0/3.0; Client/Server; Intelligent Multi-Agent; Natural Language Processing (NLP); Machine Learning; and Mobile Front/Back-end Systems

·   Database Architecture & Design (Scalable, high performance SQL and NoSQL systems)

·   High Speed Networks with Distributed Processing and Large System Scalability

·   Call/Contact Center Architecture & Operations (Sales & Service, Inbound & Outbound)

Implementation

·   Large Systems Design and Deployment; Rapid Prototyping (Simple/creative solutions)

·   Real-time Programming; OS Internals; Fault Tolerant; High Quality; 2D/3D Graphics & Video

·   Documentation (end user, support & development; interactive, downloadable, printed)

Management

·   Project Planning, Budget Management, $M+ P&L Management, Agile, Scrum

·   Business Process Design & Development; IP Creation & Management

International & Regional Customs & Business Practices